Business Case Studies
Leading Banks | INDIA
Wallboard System
A leading bank offering financial product (Credit Card) based out of India. Provided them expertise to setup of wallboard systems.
Challenges
- Data Overload: Difficulty in filtering essential insights from excessive data points.
- Real-Time Accuracy: Ensuring data is up-to-date and accurate in real-time for effective decision-making.
- User Engagement: Lack of intuitive design can lead to low user adoption and engagement.
- Integration Issues: Challenges in seamlessly integrating data from multiple sources into a cohesive view.
- To maintain different source (unstructured & structured data) of data in a single window.
- Data Export & various language supports.
- Data Security and Compliance: Protecting sensitive data and meeting regulatory requirements.
- Dynamic Dashboard & historical representation of data.
- Report Automation
Solutions
- Implement customizable filters to highlight key metrics and insights.
- Utilize automated data synchronization and validation tools for real-time accuracy.
- Design an intuitive and visually appealing interface with user-friendly navigation.
- Use robust data integration platforms to unify data from diverse sources seamlessly.
- Create an automation plan to get the data from different source (Structured & Unstructured)
- Encrypted data stored securely or transmitted over secure channels using strong encryption algorithms (e.g., AES-256) as well as data masking technique.
- Role based automation system to get dynamic dashboard & report automation.
Client Benefits
- Enhanced Decision-Making: Access to real-time data enables quicker, informed decisions.
- Operational Efficiency: Centralized data visualization reduces time spent on data analysis.
- Tracking: Easily monitor dynamic dashboard & historical data.
- Report Automation: role-based automation system.
- Strategic Alignment: Aligns daily operations with long-term business goals through clear insights.
- Improved Communication: Simplifies sharing of key information across teams and stakeholders.
Telecom Operator | Southeast Asia
Managed Kyc
A leading telecom operator based out of Southeast Asia. Provided them expertise to setup 24/7 NOC and KYC management System.
Challenges
- Data Security and Compliance: Protecting sensitive data and meeting regulatory requirements.
- Integration and Scalability: Seamlessly integrating with existing systems and handling growing document volumes.
- Disaster Recovery and Backup: Implementing a reliable backup and disaster recovery plan to protect against data loss is critical, especially for essential business documents.
- Efficient Search and Retrieval: Quickly finding and retrieving documents as volumes increase.
- Workflow Automation, Document Version Control
- Integration with Existing Systems: Integrating the DMS with existing enterprise systems like CRM, ERP, or legacy systems
Solutions
- Implement role-based access control like (RBAC) or attribute-based access control like (ABAC) to ensure only authorized users can access specific data.
- Encrypted data stored securely or transmitted over secure channels using strong encryption algorithms (e.g., AES-256) as well as data masking technique.
- Risk Assessment and Business Impact Analysis (BIA)
- Define Recovery Objectives (RTO,RPO)
- Backup Strategy like Schedule regular backups (e.g., daily, weekly) based on RPO to minimize data loss.
- Disaster Recovery Plan like (DR Site Setup, Replication, Failover Procedures, DR Team roles).
- Testing and Maintenance like (Regular DR drill, Review & Updates).
- Continuous Improvement like (Incident analysis & Plan Refinement).
Client Benefits
- Improved Efficiency: Faster document retrieval and streamlined workflows.
- Enhanced Security: Secure access controls and data encryption.
- Risk Assessment and Business Impact Analysis (BIA): Identify risk & business impacts.
- Regulatory Compliance: Ensures adherence to industry regulations with audit trails.
- Collaboration: Easy sharing and collaboration on documents across teams.
- Scalability: Adaptable to growing document volumes and business needs.
Leading Pharma Brand | Southeast Asia
Managed IT Services
A leading MNC Pharma company into drug manufacturing . Provided them expertise to setup 24/7 IT NOC and incident management Support services.
Challenges
- Lack of real time technical support and data management issues
- Absence of Single NOC & monitoring desk.
- Absence of SLA based delivery and publishing reports to management
- Over head of resources for delivery of services.
- documentation, including driver installations and mail- related tasks.
- Handling IMS tickets and ensuring proper folder access are ongoing challenges.
- Troubleshooting FTP server issues and Outlook login problems are part of their daily tasks.
- Installing ME agents remotely and addressing scanner-
related concerns are critical.
- Network management, Excel file handling, and
continuous training for MS Teams are also areas of focus
Solutions
- For entry and exit records, we streamlined data center access procedures, maintaining accurate logs.
- Epson scanner drivers were successfully installed, enhancing document management processes.
- Raised an IMS ticket to address Outlook login problems, facilitating efficient communication.
- Coordinated with the corporate team to allow specific user access.
- Accenture portal issues were resolved, closing the SO ticket.
- Successful installation and configuration of ME
- agent software improved remote management.
- Facilitated mail access and allowed MS Teams usage.
- Ensured login access for portal ARK
Client Benefits
- By addressing various IT challenges promptly, Zydus experiences smoother operations.
- For instance, streamlined data center access and successful software installations save time and effort
- Faster response times & Enhanced customer experience, data security and management
- Real time technical support minimized disruptions and resolved issues promptly.
- Overall operational costs reduced due to efficient IT support and infrastructure.
- Efficient management of hardware, software, and vendor services translates to cost savings.
Our Delivery Center
CX Management for a Southeast Asia’s Largest Telecom Client
Since 2019, We are providing CX management service to Largest telecom operator in Southeast Asia from out delivery center with manpower of 300+.
Overview
We are managing Customer Experiences services from our delivery center in regional language as follow:
- Customer onboarding
- Selling and upselling
- Survey of Products & Network
- Customer Support (Q/R/C)
- Omni Communications
Tools Used:
- YellowCX
- Survey Monkey
- DigiE-KYC
- Nice Dialer
- OCR
- DigiKnowDigiE-CRM
Client Benefits
- Significant Cost Savings: The client achieved substantial cost savings by leveraging the lower costs.
- 24/7, 365 days Service: Client is getting 24×7, 365days service for their 60mn customer
- Fast Resolutions: Bend user are getting instant resolutions as we are working with set SLA’s.